FAQ
Quick answers, before you need to call.
Search or filter by topic. If you don't find it here, our Guides have step-by-step how-tos, or just request a callback.
Most password resets are self-service. See the "Reset a password" guide on our Guides page for step-by-step instructions. If you're locked out entirely, call us and we'll verify your identity and reset it in minutes.
Change your password immediately from a trusted device, then call our security line. Don't wait for a scheduled appointment. Compromised accounts are treated as urgent.
Restart your router and modem (unplug both for 30 seconds), then check for firmware updates. If it keeps happening on a managed network, open a ticket so we can check for interference or a failing access point.
See the "Connect to the VPN" guide on our Guides page for your device type. Managed clients get the VPN client pre-installed on new machines.
Yes. Site-to-site VPNs and centrally managed firewalls are one of our most common Managed IT setups for multi-location businesses.
Restart the printer, confirm it has paper and isn't showing an error light, then restart your computer's print spooler. Most jams and stuck queues clear with those two steps. See the guide on our Guides page for the full walkthrough.
Yes, along with Linux workstations. Mixed environments are common for our clients and don't cost extra to support.
See the "Configure email" guide on our Guides page. It covers Outlook, Apple Mail, and mobile setup for Microsoft 365 and Google Workspace.
Yes, email security filtering is part of every Managed IT plan, and we can tune it further for standalone clients. Forward suspicious emails to us and don't click anything first.
Yes. Licensing, setup, migrations, and day-to-day admin (mailboxes, Teams, SharePoint permissions) are all covered under Managed IT.
Yes, this is one of our most requested projects: email, file servers, and full infrastructure migrations, planned to minimize downtime.
Linux is a specialty, not an afterthought. We run production Linux infrastructure for clients and offer dedicated Linux engineering and security hardening.
Yes, Bash and Python automation is one of our core services, from scheduled backups to full internal tooling.
A short discovery call. We'll assess what you're running today, propose a right-sized architecture, and give you a flat quote before any work begins.
Yes, cloud cost audits are a common standalone engagement, separate from a full migration.
Yes, for both new and existing clients. We'll identify exposure points across your network, endpoints, and cloud accounts and give you a prioritized fix list.
Call our emergency line immediately. Don't pay, don't power off affected machines, and don't attempt cleanup yourself. Managed clients have incident response and backup restoration built in.
No. Our managed plans are month-to-month. Project work is quoted flat-rate up front.
Yes. Fill out the contact form or request a callback and we'll give you a straight assessment before any commitment.
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