Privacy Policy
Dallas Tech Pros ("we," "us," "our") provides this Privacy Policy to explain how we collect, use, and protect information when you use DallasTechPros.com (the "Site") or work with us as a client.
Information we collect
We collect information you provide directly, such as through our contact form or callback request form: your name, company, email address, phone number, and any details you share about your technical issue or request. If you're a managed client, we also collect information necessary to deliver IT services, such as system and network configuration details.
We also automatically collect limited technical information, such as browser type, device type, and general usage data, through standard server logs and Cloudflare's security and performance services.
How we use information
- To respond to inquiries submitted through our contact or callback forms
- To provide, maintain, and improve the IT and software services you've requested
- To send service-related communications, such as appointment confirmations
- To protect the security and integrity of our Site and client systems
We do not sell your personal information, and we do not use form submissions for unrelated marketing without your consent.
How we share information
We do not share your information with third parties except: (1) service providers who help us operate, such as our email delivery and hosting providers, under confidentiality obligations; (2) when required by law or to protect our legal rights; or (3) with your consent.
Data security
We use industry-standard safeguards, including encrypted connections, spam and bot filtering on our forms, and restricted access to client data, to protect the information we hold. No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security.
Data retention
We retain contact form and callback submissions only as long as needed to respond to your request and maintain reasonable business records. Managed client data is retained for the duration of the service relationship and as required by applicable law afterward.
Your choices
You may ask us to correct or delete personal information we hold about you by emailing [email protected]. We will respond within a reasonable time, subject to any legal or contractual obligations to retain certain records.
Cookies and analytics
This Site may use minimal cookies or similar technologies necessary for basic functionality and security (including those provided by Cloudflare). We do not currently use third-party advertising trackers.
Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision. Continued use of the Site after changes constitutes acceptance of the updated policy.
Contact us
Questions about this policy can be sent to [email protected] or via our contact form.